Send a letter to Island Health
Use this online form or use the form letter attached below to email or mail your letter…
Re: Comox Valley Seniors Village
I am writing to request that Island Health assume responsibility for the management and operation of the Comox Valley Seniors Village residential care home, in place of its owner Cedar Tree (Anbang Insurance Group) and its operator Pacific Reach. Comox Valley Seniors Village is becoming a “poster child of care home neglect”. The health, safety and dignity of this facility’s residents is clearly not paramount. ….
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CVSV Letter to Island Health
This petition is now closed.
End date: Oct 10, 2019
Signatures collected: 101
More information about the situation at Comox Valley Seniors Village:
A group of Comox Valley Seniors Village families have asked Island Health to take over operations at this facility. Despite efforts by the families and Island Health, over several months, the situation has not improved. The Licensing Office has now taken the unusual next step to put conditions on this facility’s license.
Following a 28 day Norovirus outbreak during which three residents died, the families sent a letter to Island Health on March 13, 2019 that described several serious issues about the facility’s failures to follow outbreak protocols and provide appropriate care. A second letter was sent on May 20. It expressed concern that Island Health corrective efforts were proving futile and asked them to take over its operations.
In the past two years, there have been as many as 22 separate Licensing contraventions- for a range of issues from wound care to lack of fall prevention planning. The families believe that there are many more issues not evident during Licensing investigations. Some are possibly due to unreliable records. Taken in their totality, these issues suggest to them that there is an endemic problem with Retirement Concepts’ operation of this facility and that the health and safety of the residents is clearly not of paramount concern.
On July 9, as problems persist and concerns are mounting, the families sent a third letter to Island Health asking again for them to take over the facility and if not, take several immediate, remedial actions.
On July 13, the families launched a letter campaign. Please show your concern for these vulnerable seniors by sending your letter to Island Health (see the top of this post for a form letter and information on how to send it).
The families have now organized and expanded to include friends and supporters from the Comox Valley Community and are calling themselves: Crying Out Loud for quality seniors care!