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Re: Comox Valley Seniors Village

I am writing to request that Island Health assume responsibility for the management and operation of the Comox Valley Seniors Village residential care home, in place of its owner Cedar Tree (Anbang Insurance Group) and its operator Pacific Reach.  Comox Valley Seniors Village is becoming a “poster child of care home neglect”.  The health, safety and dignity of this facility’s residents is clearly not paramount. ….

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CVSV Letter to Island Health

Dear Kathryn MacNeil:

**your signature**

100 signatures

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More information about the situation at Comox Valley Seniors Village:

A group of Comox Valley Seniors Village families have asked Island Health to take over operations at this facility. Despite efforts by the families and Island Health, over several months, the situation has not improved. The Licensing Office has now taken the unusual next step to put conditions on this facility’s license.

Following a 28 day Norovirus outbreak during which three residents died, the families sent a letter to Island Health on March 13, 2019 that described several serious issues about the facility’s failures to follow outbreak protocols and provide appropriate care. A second letter was sent on May 20. It expressed concern that Island Health corrective efforts were proving futile and asked them to take over its operations.

In the past two years, there have been as many as 22 separate Licensing contraventions- for a range of issues from wound care to lack of fall prevention planning. The families believe that there are many more issues not evident during Licensing investigations. Some are possibly due to unreliable records. Taken in their totality, these issues suggest to them that there is an endemic problem with Retirement Concepts’ operation of this facility and that the health and safety of the residents is clearly not of paramount concern.

On July 9, as problems persist and concerns are mounting, the families sent a third letter to Island Health asking again for them to take over the facility and if not, take several immediate, remedial actions.

On July 13, the families launched a letter campaign. Please show your concern for these vulnerable seniors by sending your letter to Island Health (see the top of this post for a form letter and information on how to send it).

The families have now organized and expanded to include friends and supporters from the Comox Valley Community and are calling themselves: Crying Out Loud for quality seniors care!

4 thoughts on “Family Intervention: Comox Valley Seniors Village

  1. Delores, is it possible to give us the copies in Word instead of PDF? That would make it easier to copy, paste and personalize.

  2. Not only am I concerned about the unsatisfactory conditions our seniors have to contend with in the Seniors Village – especially those with no family nearby to speak for them – but now in my nineties, I am afraid what I will have to put up with when I have to be a resident there. Let’s hope that if enough of us complain, it will force our government to once again be responsible for the well being of their seniors. And I hope all those who voted for a government that privatized so many of our vital corporations such as Hospitals, Ferries and Seniors homes, rather than be responsible for them, will realize how tragic the results are.

  3. I have completed your online letter. Both my wife’s mother and my mother (Edmonton) have died from complications with forms of dementia. We had a terrible experience at the old Travellers Lodge in Nanaimo and as we lived in Greater Victoria, advocated for my wife’s mother to be brought down to the Bentwood BC area. We can tell you that two model places for those with need after diagnosis of dementia are Brentwood House and Slugget House. They are both 16 bed units and are perfect for Ambulatory clients. I make you aware of these so that you might have an example of great facilities on our Vancouver Island. All the best with your good resolve. Bill Heuman

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